pet insurance review: freya the domestic longhair

pet insurance review: freya the domestic longhair
Posted by fetch! blog editors on Feb 13 2020

Rescued from a hoarding situation, 8-month-old Freya suffered from an upper respiratory infection that quickly turned into pneumonia. The frail kitten had an IV in her arm when Arielle and Alex first saw and fell in love with her. Unfortunately, Freya’s health condition required her to stay three additional weeks before she was permitted to leave Philadelphia’s ASPCA.

Those three weeks gave the couple ample time to prepare for their family’s addition, starting with finding the best pet insurance policy. Having worked for an insurance broker, Arielle knew the importance of early protection.

“Alex and I discussed that if we were going to take responsibility for another life – whether it was a child or a pet – we were going to do it to the best of our ability,” Arielle remembered. “We got her on Petplan the moment we had her in our arms.”

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When playtime goes awry

Not long after going to her forever home, the grey kitten required veterinary care once more: Freya slid across the hardwood floor and slammed her hip against a leg of the kitchen table.

“With cats, they don’t like to show you they’re hurt – you have to watch for subtle changes.”

For Alex and Arielle, this subtle change was their best friend’s walk. A visit to an emergency clinic nearby and a few X-rays later, it was discovered that Freya’s post-playtime limping was caused by a dislocated hip. The vet recommended a femoral head ostectomy (FHO), a surgery where the ball of the joint is removed, resulting in a false joint made of soft tissue to relieve any painful bone-on-bone contact.

Knowing Freya’s quality of life would diminish without the expensive surgery, the couple proceeded with their vet’s recommendation, relieved their Petplan policy would reimburse a large portion of the cost for not only the operation itself, but the post-op care as well.

Arielle and Alex worked with Freya daily on at-home physical therapy exercises and regularly took her to the vet for progress reports (Petplan covered those exam fees, too!).

From the initial respiratory infection to the run-in with the kitchen table, Alex and Arielle didn’t doubt Freya’s resilience. (After all, she was named after the strong Norse goddess who rides in a cat-drawn chariot!) Today, Freya is back to her playful self: crawling under her parents’ arms and playing freeze tag with her younger brother Baldr, a 1-year-old Collie (also named after a Norse god).

Freya and family

So why did Arielle and Alex choose Petplan?

When they compared providers, Alex and Arielle were certain which pet insurance offered the most comprehensive coverage – Petplan!

“We had pet insurance before, but I thought we could do better this time. Petplan’s coverage was more inclusive and I liked that we could set our own coverage amount. Petplan also covered more when it came to accidents. You could tell everyone loves their job there, and that ultimately translated to the customer service we received.”

Freya’s story disproves the misconception that indoor cats face less risk when it comes to injury or sickness. Young or old, all pets deserve pet insurance protection. Just how much did it save Alex and Arielle? Had they not enrolled their kitten early, they would have been out the entire $3,820 it took to treat Freya. Instead, they received $3,188 in reimbursement!

As Arielle reflected, “When something happens to your pet, you don’t want to worry about the cost. Pet insurance has been such a lifesaver for us with both of our fur babies. We are proud to be Petplan pet parents!”

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