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Welcome to your one-stop shop for everything Petplan claims related! Whether you’re already a member of the Petplan family and need to file a new claim, or you’re considering enrolling your pet in a Petplan policy and simply want more information about our claims process, it’s all right here.   

NEW! Filing claims just got even easier…introducing the Petplan App!

We’ve taken the leash off of the claims process! Our app lets you send all the information we need to process your new claim – right from your smartphone. No need to print or fax, just touch and go! 

Fetch the Petplan App for iOS

Fetch the Petplan App for Android

How to make a claim

  • Login to your policyholder account
  • Print a personalized, pre-filled claim form, barcoded for fast processing
  • Complete and sign form as directed
  • Fax, email or mail your claim to us
  • Remember to include your paid itemized receipts + medical records release form


You can also file a claim anytime (and anywhere!) from the Petplan App – it’s a fast, easy way to send claims right from your smartphone. All you have to do is log in, click “File a New Claim” and complete the required information. Once you upload photos of your invoice and medical records, you’re done!


Terms + conditions explained

At Petplan, we believe in putting our fine print in plain view, so there are never any surprises. To learn more, click on the button below. 

How we handle claims

Learn more about how Petplan processes your claims, and what to do if your pet gets sick or is in an accident.

If you want to protect your pet, get a quote!

policies by Allianz Global Risk US Insurance Company