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Policy Admin

  • How do I update my personal information?
  • You can update your contact information and payment details at any time by logging into your online policyholder account and clicking “account details.”

  • How do I update my pet’s veterinary information?
  • You can update your veterinary information at any time by logging into your online policyholder account and clicking “account details > my vets.” If you have recently moved and need help finding a veterinarian for your pet in your new hometown, please use our vet finder for a map of veterinarians in your area!

     

  • What happens to my Petplan policy at renewal?
  • For your peace of mind, we will automatically renew your policy and coverage at renewal, unless you are otherwise notified. Petplan reserves the right to adjust the premium, co-pay amount, deductible(s) and policy terms and conditions at renewal. You will be notified of all changes in writing.

  • Can I transfer my Petplan policy to a new owner?
  • In some instances, we can transfer a pet’s policy to a new owner. Please submit a written request detailing the new owner's full name, address, city, province, postal code and contact number to Customer Care or call 1-866-467-3875 and one of our Happiness Managers will be delighted to help you! We must obtain payment details from the new pet parent before a policy transfer request can be approved. 

  • Can I cancel my policy?
  • You may cancel your policy at any time during the policy term by contacting us at 1-800-240-1875.

  • If I cancel my policy for any reason, will I get a refund?
  • Yes. If you cancel your policy during the first 30 days of your policy, you will receive a full refund, provided that you have not submitted a claim. If you cancel your policy after the first 30 days, your policy will be cancelled effective the date of your written request, and you will be refunded a pro-rated amount of your paid premium less your enrollment fee (if applicable).

  • I cancelled my policy, but my monthly/quarterly/renewal payment was processed. Why?
  • If you have recently cancelled or elected to not renew your policy, but a premium payment was deducted from your account, it is likely that your cancellation/non-renewal request was received after your payment installment was scheduled. Please note that a pro-rated refund (from the date of your original request) will be sent to you as soon as your cancellation has been processed.

  • If I cancel my policy will I be able to reinstate my pet's coverage later?
  • We would be happy to welcome you and your pet back to the Petplan family at any time. However, after your policy has been cancelled, you will have to complete a new enrollment application to insure your pet again with Petplan. It is important to note that any condition covered under your original Petplan policy - or that occurred during the period your policy had lapsed - will be treated as pre-existing under the new policy. Please note that new policy waiting periods will apply. Lifetime coverage is contingent on the policy being renewed each year without any break in coverage.

  • Can I reinstate my coverage if Petplan cancels my policy due to non-payment?
  • If your policy is cancelled due to non-payment, you can re-enroll your pet with a Petplan policy, providing your account is up-to-date. You will, however, have to complete a new enrollment application. It is important to note that any condition that occurred during the period your policy had lapsed will be treated as pre-existing under the new policy and that new waiting periods will apply.

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policies by Allianz Global Risk US Insurance Company