how to file a claim

At Petplan, we understand how stressful it can be to have a sick or injured pet. When one of your four-legged family members isn't feeling up to scruff, the last thing you need is a mountain of paperwork.

That's why at Petplan, we make it easy. Our simple, one page claim form and streamlined processing makes filing a claim for your pet's veterinary expenses a cinch.

If your pet suffers an accident, illness or injury that may be covered by this pet insurance policy, simply visit a veterinary clinic within forty-eight (48) hours after first noticing clinical sign(s) for treatment, then complete and send to us a claim form describing the loss as soon as practicable but no later than ninety (90) days after the date of treatment.

We will need copies of invoices from the treating veterinary facility showing the treatments administered, the fees charged; and proof of payment (i.e. receipt and/or invoice showing zero balance due). In order to assess a claim, we require full medical records from any veterinarian who has treated your pet. Failure to comply with these conditions may result in a claim not being covered.

And, while pre-authorization isn't needed for your pet to be treated, we do offer it as a service if you're seeking increased financial peace of mind before you commit to an expensive treatment for your pet. For pre-authorization of a treatment, you must complete the pre-authorization form shown below. We cannot pre-authorize or guarantee coverage of a claim by telephone.

Petplan Claim Form Instructions And Resources

Log into your Account Portal to file a claim or download a personalized claim form

Click here for step-by-step instructions on how to complete your Petplan Claim Form.

Click here for step-by-step instructions on how to complete your Petplan Pre-Authorization Request.

(Pre-authorization is not required to file a claim.)

You can also file a claim anytime (and anywhere!) from the Petplan Claims App - it's a fast, easy way to send claims right from your smartphone. All you have to do is log in, click "File a New Claim" and complete the required information. Once you upload photos of your invoice and medical records, you're done! Get it today for Android devices or iOS devices.